Terms of Service

1 Acceptance of Terms

By accessing, browsing, installing, or utilizing software platforms developed by Rolzen Group ("Rolzen", "we", "us"), including mobile applications available on the Google Play Store, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platforms.

2 User Accounts & Authorized Use

Institutional administrators, instructors, employees, students, and parents accessing Rolzen portals are responsible for maintaining the confidentiality of their credentials. You agree to notify Rolzen immediately at support@rolzen.com of any unauthorized account activity.

3 Intellectual Property

All software interfaces, trademarks, logos, codebases, design assets, and brand marks associated with Rolzen Group, Rolzen IMS, Rolzen School ERP, Rolzen WMS, and Rolzen Trip are the exclusive intellectual property of Rolzen Group and protected under applicable copyright and intellectual property laws.

4 Service Availability & SLA

We strive to provide continuous 99.9% uptime for our cloud platforms. Scheduled maintenance or emergency security enhancements will be conducted with advance notice whenever feasible.

5 Meta Platforms & WhatsApp Business Communications

Where institutions or users interact with Rolzen services via Meta Platforms products (including Facebook Login, WhatsApp Business Platform, and Meta Cloud APIs):

• Permitted Communications: Messages transmitted via WhatsApp are restricted to authenticated, opt-in administrative notices, attendance logs, academic progress reports, invoice/fee receipts, and customer service conversations.
• Acceptable Conduct: Users and institutions agree never to transmit spam, unlawful material, harmful code, or unsolicited marketing broadcasts through Rolzen's Meta integrations.
• Compliance with Meta Policies: Use of these features is subject to Rolzen's compliance and the user's compliance with Meta Platform Terms, WhatsApp Business Terms of Service, and WhatsApp Business Messaging Policies.
• Revocation of Permissions: Users may disconnect Meta account integrations at any time via Facebook Account Settings or by requesting data deletion via our Data Deletion Page.

6 Termination & User Data Deletion

You may terminate your account at any time. For both web platforms and mobile applications, you may request permanent deletion of your account and all associated personal data directly through app settings, via our dedicated User Data Deletion Page, or by emailing support@rolzen.com with the subject line "Account and Data Deletion Request".

All validated data deletion requests are processed in accordance with our Privacy Policy within 30 calendar days.

7 Contact Information

For any legal, contractual, or Meta integration inquiries, please contact: