Official Portal Rolzen Group Enterprise Ecosystem • rolzen.com
Dedicated Support: support@rolzen.com
Meta & Google Play Compliance Effective: September 19, 2026

User Data Deletion Instructions

Transparent instructions on how users, guardians, and administrators can request the deletion of accounts, personal records, and data collected through Rolzen Group platforms, WhatsApp Business messaging, and Facebook Login.

Email Deletion Request Privacy Policy
Quick Deletion Request Instructions

To request deletion of your account and associated data, email support@rolzen.com with subject: "Account and Data Deletion Request".

⏱ Data deletion requests are processed within 30 days.

1 Scope & Commitment to User Privacy

Rolzen Group ("Rolzen", "we", "us") respects your privacy and complies with Meta Platform Terms, WhatsApp Business Policies, Google Play Data Safety guidelines, and international data protection laws (including GDPR and DPDP Act).

This page provides clear, actionable instructions for requesting permanent removal of personal information, authentication identifiers, and application records collected through:

  • Rolzen Mobile Applications: Rolzen IMS, Rolzen School ERP, Rolzen WMS, and Rolzen Trip.
  • Meta Platforms Integrations: Facebook Login authentication and permissions.
  • WhatsApp Business Platform: Transactional messaging logs, notification delivery records, and inquiry communications.
  • Web Platforms: rolzen.com, ims.rolzen.in, schoolerp.rolzen.in, wms.rolzen.com, and trip.rolzen.com.

2 How to Submit a Data Deletion Request

You can initiate data deletion through any of the following channels:

A Method 1: Direct Email Request (All Users & Meta / WhatsApp Integrations)

Send an email from your registered email account to support@rolzen.com:

To: support@rolzen.com
Subject: Account and Data Deletion Request
Body Details to Include:
  • Your Full Name
  • Registered Mobile Number / WhatsApp Number
  • Registered Email Address or User ID
  • Name of your School / Coaching Institute / Enterprise (if applicable)
  • Platform used (Rolzen IMS, School ERP, WMS, Trip, or WhatsApp)

B Method 2: In-App Account Deletion (Mobile Applications)

If using any Rolzen mobile application on Android:
1. Open the app > Log into your profile.
2. Tap on Profile / Settings in the main navigation.
3. Select Account Security & Privacy.
4. Tap "Request Account & Data Deletion" and confirm the verification prompt.

C Method 3: Revoking Meta / Facebook App Permissions

If you connected with Rolzen via Facebook Login, you may revoke authorization at any time directly through Facebook:

  1. Go to your Facebook Profile > Settings & Privacy > Settings.
  2. In the left sidebar, navigate to Apps and Websites (or visit facebook.com/settings?tab=applications).
  3. Find Rolzen in the list of active applications.
  4. Click Remove. You may also check the option to request that Facebook ask Rolzen to delete your data.

3 What Data is Deleted vs. Retained

Upon processing your deletion request, our engineering and database operations purge the following categories of data:

Data Category Action Taken Retention Status
Personal Profile & Identifiers Name, email address, mobile number, avatar, role titles, and profile metadata. Permanently Deleted
Meta / Facebook Auth Tokens Facebook user ID, access tokens, and linked permissions. Permanently Deleted
WhatsApp Message Records Transactional notification logs, opt-in telephone records, and inquiry threads. Permanently Deleted
Device & Telemetry Data FCM push tokens, Android device IDs, diagnostic logs, and session cookies. Permanently Purged
Financial & Tax Invoices Historical fee invoices, GST billing records, and payment gateway reference IDs. Retained solely as required by statutory financial & tax regulations

4 Processing Timeline & Confirmation

Rolzen follows a standardized protocol to process deletion requests:

  • Receipt & Acknowledgment: Within 24 to 48 business hours of receiving your request, our privacy team validates your account ownership and issues a confirmation ticket ID.
  • Verification: For institutional security, we may send a one-time verification SMS/email to prevent unauthorized deletion of academic or organizational accounts.
  • Database Purge (30-Day Window): Data deletion requests are processed within 30 days. All personal records across production databases, backups, and caching layers are permanently deleted or irreversibly anonymized.
  • Final Confirmation: Once the process is finalized, a formal completion confirmation is sent to your registered email address.

5 Contact Support & Grievance Office

If you have any questions or require real-time support regarding your data deletion request or Meta platform integrations, please reach out directly:

Rolzen Group Privacy & Data Deletion Desk

Enterprise Technology & Compliance Team
Official Website: https://rolzen.com
Official Deletion Email: support@rolzen.com
Response Time: Acknowledgement within 24–48 hours • Complete resolution within 30 days