1 Developer Identity & Scope
This Privacy Policy applies to the software, mobile applications, cloud services, and websites operated by Rolzen Group (official domain: rolzen.com).
We respect your privacy and are committed to protecting personal data collected through your interaction with our platforms and Google Play Store mobile applications. This policy explains what data we collect, why we collect it, how it is handled, and the choices and rights available to you.
Rolzen does not sell, rent, or monetize any personal data or student records to data brokers, third-party advertisers, or marketing affiliates. Data is used strictly for enterprise service execution and authentic user experience.
2 Applicable Applications
This policy governs all services developed and published by Rolzen Group, including but not limited to:
- Rolzen IMS (Institute Management System): Mobile app and web portal (ims.rolzen.in) powering tuition centers, coaching academies, student enrollment, fee collections, and parent updates.
- Rolzen School ERP: Campus management system (schoolerp.rolzen.in) handling school academic cycles, teacher grading, student attendance, and report cards.
- Rolzen WMS (Work Management System): Task, sprint, Kanban, and workflow tracking application (wms.rolzen.com).
- Rolzen Trip: Fleet management, dispatch, and itinerary coordination software (trip.rolzen.com).
- All accompanying Android applications distributed via the Google Play Store.
3 Information We Collect
Depending on whether you are an institution administrator, teacher, student, parent, or general user, we may collect the following categories of information:
| Data Category | Examples of Data | Purpose of Collection | Necessity |
|---|---|---|---|
| Personal Identification | Full name, email address, phone/mobile number, profile picture. | User registration, authentication, role assignment, and direct communication. | Required for Account |
| Institutional / Academic Data | Enrolled course/class, roll number, attendance records, exam marks/grades, fee payment invoices. | Providing coaching, tuition, and school administrative capabilities within Rolzen IMS & School ERP. | Core App Function |
| Device & Diagnostics Data | Device model, Operating System version, unique device identifier (Android ID), IP address, crash logs. | App stability, bug resolution, fraud prevention, and performance monitoring. | Automatic Diagnostics |
| Transactional Information | Fee payment receipts, transaction reference IDs, dates, payment status (Rolzen never stores payment card numbers). | Recording tuition/school fee statuses and issuing digital receipts. | When Payments Used |
| User Generated Content | Homework assignments, announcements, project notes, feedback, and support inquiries. | Academic collaboration and customer support fulfillment. | User Submitted |
4 Mobile App Permissions (Google Play Disclosure)
To deliver essential features on mobile devices, our Android applications may request specific system permissions. We explain precisely why each permission is required:
| Android Permission | Why Rolzen Needs It | Can Be Revoked? |
|---|---|---|
| CAMERA | Allows taking student or staff profile photos, scanning QR codes/barcodes for attendance or books, and uploading assignment photos. | Yes, anytime in device Settings. |
| READ_MEDIA_IMAGES / STORAGE | Enables uploading documents, homework files, avatars, or downloading fee receipts and report cards as PDFs to your device storage. | Yes, anytime in device Settings. |
| POST_NOTIFICATIONS | Delivers critical alerts: class schedules, exam updates, attendance notifications, fee reminders, and admin announcements. | Yes, toggle notifications in App Settings. |
| ACCESS_COARSE / FINE_LOCATION | (Used solely in Rolzen Trip fleet module if active) to show route tracking or driver dispatch. Never used in Rolzen IMS or School ERP classroom modules without explicit disclosure. | Yes, optional permission. |
You can grant or revoke these permissions at any time through your Android device settings (Settings > Apps > [Rolzen App] > Permissions).
5 How We Use Your Information
We process personal and application data strictly for legitimate operational purposes:
- Providing Core Services: Facilitating institute operations, tracking daily student attendance, managing fees, issuing report cards, and coordinating tasks.
- Account Security & Authentication: Verifying identities, generating secure login sessions, and preventing unauthorized system access.
- Critical Communications: Sending automated transactional SMS, WhatsApp updates, or push notifications regarding student progress, fees, or emergency campus closures.
- Continuous Platform Improvement: Analyzing crash logs and usage telemetry to resolve software defects and optimize speed.
- Legal & Regulatory Compliance: Satisfying statutory accounting, educational record-keeping, and law enforcement directives where required by applicable laws.
6 Third-Party Services & SDKs
We collaborate only with established, privacy-certified service providers to power cloud infrastructure, verified communication channels, and mobile app functions:
- Google Play Services: For app distribution, in-app updates, and core Android API integrations.
- Firebase Cloud Messaging (FCM): For delivering prompt push notifications regarding institute announcements and tasks.
- Firebase Crashlytics / Diagnostics: For identifying crashes, bug stack traces, and device OS incompatibilities.
- Meta Platforms & WhatsApp Business Platform: For enterprise communication, automated notifications, WhatsApp Business messaging, and optional Facebook Login authentication.
- Certified Payment Gateways: For secure tuition/fee processing. All payment gateways are PCI-DSS Level 1 compliant. Rolzen does not collect or retain card CVVs or net banking credentials.
7 Meta, Facebook & WhatsApp Integration
Rolzen applications and platforms may integrate with Meta Platforms products, including Facebook Login, WhatsApp Business Platform, and other Meta APIs.
When these integrations are used:
- Authentication & Service Delivery: We may receive information necessary to authenticate users, send approved business messages, provide requested services, or deliver transactional updates (e.g., student attendance notices, fee reminders, timetable updates).
- Strict Prohibition on Selling Data: Information received from Meta platforms is used solely for providing requested functionality and is never sold, rented, or transferred to third parties or data brokers.
- User Permission Management: Users may manage or revoke their permissions through their Facebook account settings (Facebook Apps and Websites Settings) where applicable.
- Platform & Legal Compliance: We strictly comply with the Meta Platform Terms, WhatsApp Business Terms of Service, Meta Developer Policies, and applicable data protection laws.
Rolzen's WhatsApp Business integration is utilized solely for customer support inquiries and pre-approved, opt-in transactional notices requested by registered educational institutions and their enrolled guardians. Users can opt out or request data removal at any time via our dedicated User Data Deletion Page or by emailing support@rolzen.com.
8 Data Storage & Retention
All data is securely hosted in encrypted cloud data centers with automated multi-region backups and continuous DDoS mitigation.
We retain personal data only for as long as necessary to fulfill the institutional relationship, provide educational services, or comply with legal audit requirements. When an institute terminates its contract or a user account is deleted, associated personal records are safely purged or irreversibly anonymized according to our data disposal protocols.
9 Account & Data Deletion (Google Play & Meta Compliance)
In full compliance with Google Play Store User Data Policies, Meta Platform Terms, and global data privacy standards, Rolzen provides users, parents, and institutional administrators with clear, transparent paths to request permanent deletion of their account and associated personal data.
You have the right to request deletion of your account and personal data at any time through any of the following methods:
- Method 1 (Dedicated Page): Review our dedicated User Data Deletion Request Page (https://rolzen.com/data-deletion.html).
- Method 2 (Direct Email): Send an email from your registered email address to support@rolzen.com with the subject line
"Account and Data Deletion Request". Please include your registered phone/WhatsApp number, institution name, and user ID. - Method 3 (In-App): Open the Rolzen mobile app > Navigate to Profile / Settings > Select Account Settings > Tap "Request Account Deletion".
- Method 4 (Meta / Facebook Settings): To delete data collected through Meta integrations, visit your Facebook Settings & Privacy > Settings > Apps and Websites, find Rolzen, and select Remove.
Processing Timeline: Data deletion requests are processed within 30 days. Once verified, your account and associated personal data will be permanently removed from our active databases, except where minimal transaction or invoice records must be retained to comply with statutory financial audits or legal obligations.
10 Children's & Student Privacy
Because Rolzen IMS and Rolzen School ERP are designed for academic ecosystems, our platforms frequently support student records, which may include children under 13 or 16 years of age.
We strictly adhere to student privacy principles, the Children's Online Privacy Protection Act (COPPA), and applicable educational data standards:
- Student accounts are provisioned exclusively under the oversight and direction of the sponsoring school, coaching institute, or legal guardian/parent.
- We do not collect behavioral advertising data from student profiles.
- Parents and legal guardians may review their child's academic and personal data or request corrections by contacting their educational institution administrator or reaching out to support@rolzen.com.
11 Security Safeguards
Rolzen implements enterprise-grade technical and organizational measures to safeguard user data against unauthorized access, loss, alteration, or disclosure:
- Encryption in Transit: All communications between our mobile apps, web portals, and servers are encrypted using modern Transport Layer Security (TLS 1.3 / HTTPS).
- Encryption at Rest: Databases and document stores utilize AES-256 bit encryption.
- Role-Based Access Control (RBAC): Multi-tenant database isolation ensures institutes and users can access only their authorized data partitions.
- Audit Logging & Vulnerability Scanning: Ongoing security testing, vulnerability patching, and monitoring against suspicious activities.
12 Your Legal Rights
Under applicable data protection laws (such as GDPR, DPDP Act, and California Consumer Privacy Act), you possess the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal data held about you.
- Right to Rectification: You can correct inaccurate or incomplete profile records.
- Right to Erasure (To Be Forgotten): You can request complete deletion of your data as detailed in Section 9 or via our Data Deletion Page.
- Right to Restrict or Object: You can object to certain types of processing or withdraw consent.
- Right to Data Portability: You may request your data in a structured, commonly used digital format.
13 Contact Us & Grievance Redressal
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, Meta/WhatsApp integrations, or our mobile application practices, please contact our Data Protection & Support Team:
Rolzen Group Privacy & Data Governance
Enterprise Technology Division
Official Website: https://rolzen.com
Official Support & Grievance Email: support@rolzen.com